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  • In uncertain times, you tend to close yourself off. But vulnerability is how you set yourself free.

  • This company is pure trash.... Do not use them... Aetna/ Coventry insurance is a thief.. they will take your money for coverage, but when it comes to the to pay for surgery... They will deny you... Save your money and find another insurance company... Most hospital service won't even accepted them.. trash!!

  • Aetna/ Coventry insurance is the worst insurance you could possibly have... They are not accepted most places because Doctors and Hospital services don't like to use them. They don't pay for crap, and deny important medical l claims... They are the bottom of scum people. Save yourself, your loved ones and friends from using these people... Find another insurance company that actually cares for thier customers. I have been dealing with severe back problems and have documentation that I need surgery, and 2 days before my surgery they deny my surgery so that they don't have to pay for it... They are worthless...

  • Would not recommend you to a cockroach

  • Here is how Aetna joined me. They won't pay for a prescription at my local pharmacy or any other than CVS mail order. This prescription cost $41 a month. CVS will fill the prescription but I have to sign for it and it is delivered by UPS so I have to be home on a work day, one day every month to sign for the prescription. There is no other choice - except Aetna could choose to pay my local pharmacy to fill it. But they won't. Now that CVS owns Aetna don't expect this to improve.

  • This letter is in reference to my daughter. My daughter been in severe pain. She has been to the Emergency Room and has had several doctor visits, yet your doctors have denied her the operation she so desperately needs. Aetna thinks "she's not bad enough"??????? Well, Aetna's medical directors see a piece of paper and think they can judge what my daughter needs from that. They don't see her physically unable to work; unable to be a wife and unable to be a mother to her sons. She has no quality of life at this point. She is lays flat on her back on pain medication, yet doesn't need the surgery according to Aetna's guidelines. I have seen her writhing on the ground in agony, trying everything possible to alleviate the pain. She tried physical therapy to no avail. I have taken her to the spine surgeon and had to put her in a wheelchair to get her to the office. I have seen her gasp because the pain was so bad, she didn't think she could breathe. Yet, the medical directors that have never examined my daughter and are making a life decision for her. I have answered the phone many many times in the last weeks to hear her crying because she hurts so much. And then give her some more pain medication. If my daughter turns into an addict, Aetna will be responsible. Yet the person in the office with the piece of paper thinks she knows what my daughter needs. If she becomes despondent or an addict, her father and I are prepared to go the distance with your company for denying her this operation. If you have a child, you know, you will do anything to make that child feel better. And so we will.

  • hello, a friend has health assurance witn Coventry, is the same with aetna? If he doesnt leave anymore in USA, and use only post address, he leaves more than 10 years in Mexico, but still assurance in USA< is that legal, or allowed ? thankyou , and

  • Aetna needs to be banned in OHIO as they refuse to honor Medical Services!

  • The worst insurance ever!!! This is our second time dealing with them in regards to my dad. They have most recently denied his doctor recommended rehab following a stroke last week because apparently they’re either to cheap to pay or they know more than medical professionals. They’re the state retirement choice 🙄 I will be shouting from the rooftops to let people know to not choose them and go with straight Medicare because sadly they’ll receive better care. Total Joke!

  • Absolutely the most useless company! I hate having to pay for insurance and then they decide to deny my son a wheelchair that he ABSOLUTELY needs medically, even after doctors wrote an appeal to the denial we get denied because according to you guys; he can still walk in the home. However, what you guys don’t see is that he is “walking” by me holding him up to get everywhere in the house or he crawls. That is not medically safe for either of us! He suffers from Muscular Dystrophy and still attends school where he uses a wheelchair for everything. The wheelchair is being loaned to us and is not fit for him. By denying a SEVEN year old a wheelchair that several doctors recommend he NEEDS, you have now hindered him even more. Absolutely ridiculous!

  • Absolutely the worst company I've ever had to deal with. DO NOT choose Aetna.

  • Aetna pre-authorized a surgery and then I got a bill 4 months later for $3000 because I’m trans and they are trans uninformed and can’t figure out that my legal gender marker doesn’t match my sex assigned at birth so certain labs that would usually be done for “females only” will be done for other gender diverse people SO GET WITH THE PROGRAM AND STOP TRYING TO SCREW TRANS PEOPLE OUT OF MONEY. Sorry for my run on sentence-rant, but every surgery I have had has been a three act play with these fools and it always comes down to me being trans, discrimination, and/or needing one more letter above and beyond what the requirements are (which is a lot of extra time and money out of my pocket btw). I have one more surgery to call about and figure out why I’m being told I owe almost $2000 now but I literally ran out of the emotional stamina it takes to keep questioning people today.

  • My husband’s company switched to Aetna insurance starting December 1st and we have yet to be able to get any cards or numbers to use for our dr appts and prescriptions. People in the company have had to cancel scheduled appointments and can not pick up needed medication unless payment is made out of pocket. This is a ridiculous and dangerous inconvenience. When will this be resolved?

  • Aetna, you stink! I've called 5 times about a claim from June to clarify my COB and every time you have no record of previous call. To whom are you outsourcing your customer service calls? They have no idea what they're doing and make empty promises. Beyond frustrated considering the literally thousands of dollars I have paid your company over that past 5 years!

  • As the year comes to a close, we take a look back at these incredible stories of strength and spirit. To our members—you inspire us. Thank you.

  • Is Aetna affiliated with Aetna International? Thank you

  • Hey Aetna, please get it together. I am being asked to send you a check (which I do not own) or a money order (that will cost me $ and time) to fix an overpayment of $31. I have now spent 45 minutes on the phone trying to find someone to help me out and keep getting told that there is nothing that can be done and I need to sort out Aetna's mistake at my own cost. There must be a better way. 😡😡😡

  • Hello Aetna, I am feeling very let down by you! Please HELP!

  • I am going to put in a formal complaint to our employer about that horrible service and long wait times just to ask a simple question! Gets worse and worse every year.

  • OMG! Why doesn't anyone answer your phone? Are we living in Canada? Your website sucks! No help whatsoever! Just despicable! The horrible health care and insurance in this country! I can't take it!

  • When life tosses you in unexpected directions, it can be easy to lose sight of yourself. Remember what keeps you connected.

  • Do you know how frustrating it is when you are looking for a provider and NOBODY on the list that YOU provided takes the insurance!!!???

  • I will be so happy at the end of this year as I will be joining a different insurance co for my prescriptions, this is not my first time with aetna, but it is the first time I've had so many problems getting my prescriptions filled. I will NEVER go back to aetna again, and everyone else out there I warn you now if you signed up with aetna, good luck !

  • If you're looking for an insurance carrier...keep looking! They are not open during regular business hours- they are on East coast time. It's beyond frustrating when you can't get help at 3:30pm in the afternoon on the West coast. Also they had a glitch in their system, I couldn't get help because they close at 3pm so I had to pay $40 for what should've been a free prescription. Now I have to file a claim to get my money back. They make a mistake and I'm doing all of the paperwork. BUYER BEWARE