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  • Please get back to me with a solution. Do not email me with the same exact unhelpful responses that I had already received. It's funny this page says "You don't join us, we join you." Haha.

  • The last message I sent to Aetna via Aetna Message Center has vanished, so I'm posting this message on Facebook instead. I'm not being allowed to renew my spouse's policy because 1. Aetna did not notify me that I have to add him to my policy each year 2. Aetna ignored my requests for physical copy of insurance cards which would have been how I kept track of my enrollment information. Now I'm being told that he will not have health insurance for an year because we missed the arbitrary enrollment deadline. If Aetna refuses to let us renew his insurance because of their failure to respond to my requests for physical copies of our insurance cards, we will have to litigate.

  • You should redefine your term for advocate. A Dr tells you you need chemotherapy for your auto immune disease yet your medical director, who I cant get any credentials on thinks otherwise. Im so happy you put a price on peoples lives over the price of a drug. You are what's wrong with this countries healthcare.

  • Aetna member Mauricio loves to be active every day. For him, it’s like “the world stops for an hour.” Thanks to Aetna’s Wellness Reimbursement Program, he can continue to have his moments of daily peace. See what your plan can cover: https://aet.na/2xMeDOn

  • Stephany Bonney Yesterday at 3:54 AM What I have written to our Congressman, Tom McClintock. Aetna Insurance needs to know I will not accept this. It could have been more well written but I am so disappointed and panicked! Absolute shining example of what is wrong with our healthcare system! Quite frankly, I am so close to full deductible that I wonder if they simply want to push into next year so I pay full deductible again. Dear Mr. McClintock, My name is Stephany Bonney and I am a resident of Rocklin California. I am 46 years old, gainfully employed as a Regional Property Manager and own a home in Rocklin. I am the mother of a recent graduate of Rocklin High School who we just moved to So Cal to attend Cal State Fullerton. To be frank, I doubt you will read this or I will get a response but I feel compelled to write to you. I have worked, very hard, to be professionally successful, set a good example for my child, be a positive member of society and always pay my taxes and strive to be a good human being. I see the opioid problem in this country all over the news and hear the politicians input on this issue. I never would dream it would apply to me so rather always used it as a discussion point with my child and her friends to be sure to include prescription drugs in the talks with our children and not just talk about marijuana and synthetic street drugs when driving home the point to always "just say NO" to drugs. I have had back issues for a large part of my life due to my athletic background but it was not something I couldn't manage prior to roughly 12/18 months ago. I went to my doctor, in my group, at UC Davis who ordered an MRI. Unfortunately, I was diagnosed with spinal stenosis, degenerative disc disease, bone spurs and narrowing of the nerve canals with bone spurs abutting my nerves. These multiple issues explained my pain. I was then referred to the spine clinic. I was told by looking at MRI only, medical professionals would estimate my age to be in the 60's/70's - reminder, I am 46. Up to this date, I had never been on any pain medication outside of a surgery. After being diagnosed, I was told that although I needed a spinal fusion, insurance would not approve that surgery without first exhausting all possible procedures which I hoped would work and allow me to avoid a spinal fusion. I underwent a nerve ablation, spinal epidural, steroid shots, acupuncture, chiropractic and physical therapy. Unfortunately, it did not help my pain but rather made it worse and I began to fall. Fall when walking, going up stairs, exiting my vehicle etc.. I have broken my leg, fractured my wrist, had a slight concussion and most recently broke my ribs while moving my daughter into her dorm on move in day at CSUF. I was put on Percocet roughly 7/8 months ago due to the immense back pain. I absolutely hate it. It makes me nauseous and causes me to break out into sweats however when I try not to take it, I fall and end up seriously hurting myself. I was very scared about having a back surgery so I got several opinions and all surgeons I saw agreed a spinal fusion was my best chance (70%) at relief and having the ability to regain my life. I will admit that I postponed scheduling as it was my daughter's senior year and I did not want to dampen her senior year with this surgery and long recovery and I certainly did not want to miss out on college preparation, orientation and move in! We scheduled my surgery for Oct 17, 2018 months ago. My surgeon’s office could not submit the pre authorization to Aetna until 15 days prior to surgery per the policy of Aetna (insurance company). I found out today they have denied my surgery because I am not experiencing resonating nerve pain in my leg as well as due to my age! Both my surgeon and I have appealed this decision and the appeal process will take 30 days when you cannot submit the authorization request until 15 days prior. This makes absolutely no sense. Further, the alternative for me without surgery is to fall and continue to injure myself and be prescribed opioids which I don't want to take! What happens if I fall down the stairs? All my research says opioids are highly addictive so am I going to become a statistic and an addict?? This is absolutely unacceptable and counterproductive. I am a successful member of society, a loving mother and tax paying/medical insurance enrolled citizen being put in a terrible position when I have done everything right and everything I am supposed to do. I am in chronic pain which is miserable and I simply want it fixed and am willing to undergo a surgery that frightens me but gives me a 70% chance of success however after undergoing all the other procedures required I am being denied which tells me the insurance company is wanting me to become an opioid statistic and I refuse! This is NOT fair. I need your help. I am a shining example of what is wrong with this system and I am pleading with you to help me not become someone I don't want to be!! My surgeon can provide you all the medical back up to support both my back issues, reason for surgery and results of all procedures I was required to do to have the fusion and I can provide you much more detail than in this e-mail to explain how counterproductive and unfair this situation is. Please help me and all other in your district as this is just simply ludicrous. Lastly, I have worked very hard, my whole life, to have the excellent credit I have. I cannot live in this pain so my only option will be to have the surgery, not have my insurance cover it (although I have done everything properly and that they require) to end up in debt hundreds of thousands which will affect my credit as my daughter's education comes first. Understand, I've done nothing to not have my insurance company cover my needed surgery. I will not have my daughter suffer because of the unethical practices of my insurance company. Sincerely, Stephany Bonney

  • Aetna continues to deny care to it's insured and they want us to believe it's not because of cost savings....REALLY!!!! I am volunteering myself to by your voice. If you have been denied services by Aetna that are in complete contradiction of what your doctors have determined to be your best chance of a full recovery or best chance to live, write back to me. I will reach out to political officials in your area, go to the media, write an editorial in all the local newspapers. Tell me your story. I will fight for you, like I am now fighting for my sister. Aetna won't get richer without being held accountable for the health, wellbeing and lives of their insured.

  • Stop denying services to your insured. You get richer and more powerful at the expense of our lives and health. Relook at your mission statement and your values and then read the comments on your page...how do you justify it?

  • Aetna - approve the care that is needed to get healthy...stop thinking of your pocketbook and stockholders. Your practices are SHAMEFUL!

  • Hey Aetna! 20 years ago you tried to deny me a Bone Marrow Transplant! You said it wasn't "medically necessary" so my oncologist had to convince you to approve it! I guess money was really that important to you. Oh well, today is my 20 year anniversary! And I'm still here! Still alive! Next time you have someone's LIFE in your hands, maybe think about that!

  • Dear Mr. McClintock, My name is Stephany Bonney and I am a resident of Rocklin California. I am 46 years old, gainfully employed as a Regional Property Manager and own a home in Rocklin. I am the mother of a recent graduate of Rocklin High School who we just moved to So Cal to attend Cal State Fullerton. To be frank, I doubt you will read this or I will get a response but I feel compelled to write to you. I have worked, very hard, to be professionally successful, set a good example for my child, be a positive member of society and always pay my taxes and strive to be a good human being. I see the opioid problem in this country all over the news and hear the politicians input on this issue. I never would dream it would apply to me so rather always used it as a discussion point with my child and her friends to be sure to include prescription drugs in the talks with our children and not just talk about marijuana and synthetic street drugs when driving home the point to always "just say NO" to drugs. I have had back issues for a large part of my life due to my athletic background but it was not something I couldn't manage prior to roughly 12/18 months ago. I went to my doctor, in my group, at UC Davis who ordered an MRI. Unfortunately, I was diagnosed with spinal stenosis, degenerative disc disease, bone spurs and narrowing of the nerve canals with bone spurs abutting my nerves. These multiple issues explained my pain. I was then referred to the spine clinic. I was told by looking at MRI only, medical professionals would estimate my age to be in the 60's/70's - reminder, I am 46. Up to this date, I had never been on any pain medication outside of a surgery. After being diagnosed, I was told that although I needed a spinal fusion, insurance would not approve that surgery without first exhausting all possible procedures which I hoped would work and allow me to avoid a spinal fusion. I underwent a nerve ablation, spinal epidural, steroid shots, acupuncture, chiropractic and physical therapy. Unfortunately, it did not help my pain but rather made it worse and I began to fall. Fall when walking, going up stairs, exiting my vehicle etc.. I have broken my leg, fractured my wrist, had a slight concussion and most recently broke my ribs while moving my daughter into her dorm on move in day at CSUF. I was put on Percocet roughly 7/8 months ago due to the immense back pain. I absolutely hate it. It makes me nauseous and causes me to break out into sweats however when I try not to take it, I fall and end up seriously hurting myself. I was very scared about having a back surgery so I got several opinions and all surgeons I saw agreed a spinal fusion was my best chance (70%) at relief and having the ability to regain my life. I will admit that I postponed scheduling as it was my daughter's senior year and I did not want to dampen her senior year with this surgery and long recovery and I certainly did not want to miss out on college preparation, orientation and move in! We scheduled my surgery for Oct 17, 2018 months ago. My surgeon’s office could not submit the pre authorization to Aetna until 15 days prior to surgery per the policy of Aetna (insurance company). I found out today they have denied my surgery because I am not experiencing resonating nerve pain in my leg as well as due to my age! Both my surgeon and I have appealed this decision and the appeal process will take 30 days when you cannot submit the authorization request until 15 days prior. This makes absolutely no sense. Further, the alternative for me without surgery is to fall and continue to injure myself and be prescribed opioids which I don't want to take! What happens if I fall down the stairs? All my research says opioids are highly addictive so am I going to become a statistic and an addict?? This is absolutely unacceptable and counterproductive. I am a successful member of society, a loving mother and tax paying/medical insurance enrolled citizen being put in a terrible position when I have done everything right and everything I am supposed to do. I am in chronic pain which is miserable and I simply want it fixed and am willing to undergo a surgery that frightens me but gives me a 70% chance of success however after undergoing all the other procedures required I am being denied which tells me the insurance company is wanting me to become an opioid statistic and I refuse! This is NOT fair. I need your help. I am a shining example of what is wrong with this system and I am pleading with you to help me not become someone I don't want to be!! My surgeon can provide you all the medical back up to support both my back issues, reason for surgery and results of all procedures I was required to do to have the fusion and I can provide you much more detail than in this e-mail to explain how counterproductive and unfair this situation is. Please help me and all other in your district as this is just simply ludicrous. Lastly, I have worked very hard, my whole life, to have the excellent credit I have. I cannot live in this pain so my only option will be to have the surgery, not have my insurance cover it (although I have done everything properly and that they require) to end up in debt hundreds of thousands which will affect my credit as my daughter's education comes first. Understand, I've done nothing to not have my insurance company cover my needed surgery. I will not have my daughter suffer because of the unethical practices of my insurance company. Sincerely, Stephany Bonney

  • The following is what I have sent to my Congressman: Dear Mr. McClintock, My name is Stephany Bonney and I am a resident of Rocklin California. I am 46 years old, gainfully employed as a Regional Property Manager and own a home in Rocklin. I am the mother of a recent graduate of Rocklin High School who we just moved to So Cal to attend Cal State Fullerton. To be frank, I doubt you will read this or I will get a response but I feel compelled to write to you. I have worked, very hard, to be professionally successful and set a good example for my child, be a positive member of society and always pay my taxes and strive to be a good human being. I see the opioid problem in this country all over the news and hear the politicians input on this issue. I never would dream it would apply to me so rather always used it as a discussion point with my child, and her friends, to be sure to include prescription drugs in the talks with our children and not just talk about marijuana and synthetic street drugs when driving home the point to always "just say NO" to drugs. I have had back issues for a large part of my life due to my athletic background but it was not something I couldn't manage prior to roughly 12/18 months ago. I went to my doctor, in my group, at UC Davis who ordered an MRI. Unfortunately, I was diagnosed with spinal stenosis, degenerative disc disease, bone spurs and narrowing of the nerve canals with bone spurs abutting my nerves. These multiple issues explained my pain. I was then referred to the spine clinic. I was told by looking at MRI only, medical professionals would estimate my age to be in the 60's/70's - reminder, I am 46. Up to this date, I had never been on any pain medication outside of a surgery. After being diagnosed, I was told that although I needed a spinal fusion, insurance would not approve that surgery without first exhausting all possible procedures which I hoped would work and allow me to avoid a spinal fusion. I underwent a nerve ablation, spinal epidural, steroid shots, acupuncture, chiropractic and physical therapy. Unfortunately, it did not help my pain but rather made it worse and I began to fall. Fall when walking, going up stairs, exiting my vehicle etc.. I have broken my leg, fractured my wrist, had a slight concussion and most recently broke my ribs while moving my daughter into her dorm on move in day at CSUF. I was put on Percocet roughly 7/8 months ago due to the immense back pain. I absolutely hate it. It makes me nauseous and causes me to break out into sweats however when I try not to take it, I fall and end up seriously hurting myself. I was very scared about having a back surgery so I got several opinions and all surgeons I saw agreed a spinal fusion was my best chance (70%) at relief and having the ability to regain my life. I will admit that I postponed scheduling as it was my daughter's senior year and I did not want to dampen her senior year with this surgery and long recovery and I certainly did not want to miss out on college preparation, orientation and move in! We scheduled my surgery for Oct 17, 2018 months ago. My surgeon’s office could not submit the pre authorization to Aetna until 15 days prior to surgery per the policy of Aetna (insurance company). I found out today they have denied my surgery because I am not experiencing resonating nerve pain in my leg as well as due to my age! Both my surgeon and I have appealed this decision and the appeal process will take 30 days when you cannot submit the authorization request until 15 days prior. This makes absolutely no sense. Further, the alternative for me without surgery is to fall and continue to injure myself and be prescribed opioids which I don't want to take! What happens if I fall down the stairs? All my research says opioids are highly addictive so am I going to become a statistic and an addict?? This is absolutely unacceptable and counterproductive. I am a successful member of society, a loving mother and tax paying/medical insurance enrolled citizen being put in a terrible position when I have done everything right and everything I am supposed to do. I am in chronic pain which is miserable and I simply want it fixed and am willing to undergo a surgery that frightens me but gives me a 70% chance of success however after undergoing all the other procedures required I am being denied which tells me the insurance company is wanting me to become an opioid statistic and I refuse! This is NOT fair. I need your help. I am a shining example of what is wrong with this system and I am pleading with you to help me not become someone I don't want to be!! My surgeon can provide you all the medical back up to support both my back issues, reason for surgery and results of all procedures I was required to do to have the fusion and I can provide you much more detail than in this e-mail to explain how counterproductive and unfair this situation is. Please help me and all other in your district as this is just simply ludicrous. Lastly, I have worked very hard, my whole life, to have the excellent credit I have. I cannot live in this pain so my only option will be to have the surgery, not have my insurance cover it (although I have done everything properly and that they require) to end up in debt hundreds of thousands which will affect my credit as my daughter's education comes first. Understand, I've done nothing to not have my insurance company cover my needed surgery. I will not have my daughter suffer because of the unethical practices of my insurance company. Sincerely, Stephany Bonney

  • Glad to know when I couldn't walk and couldn't finish a sentence that aetna says, my hospital stay isn't medically necessary. #disgusting #gladipayforinsurance

  • 10 years ago I had BCBS. I paid roughly $75 a month and had AMAZING coverage. I’ve had Aetna for the last 6 or 7 years now and have seen outrageous premiums, higher deductibles, and coverage that’s far from even being adequate. I can’t even choose what doctor I want now. As soon as I can, I’m dropping you. Being without health insurance is better than paying high prices for crappy service.

  • Put on your favorite song and let the benefits wash over you. Focusing on your relaxation through activities like listening to music can improve your memory—and even stave off dementia.

  • If you don’t think that we need healthcare reform, let me tell you this fun story. Evelyn had a few months of Occupational Therapy for her developmental delay with deficits in speech, communication, food aversion/restriction, sensory processing, and sleep - per her doctor’s orders. We spend months on a waitlist for an evaluation at the ONLY provider we could find that was in-network. After the evaluation, we waited a month for approval to begin services. Fast forward a few weeks and the evaluation claim was denied. I filed an appeal because surely since therapy was approved, the evaluation was wrongfully denied. Fast forward a few more weeks and her therapy is denied. After multiple phone calls, I discover that the therapy provider was told they didn’t need prior authorization, but also that our plan excludes services for developmental delay diagnosis because they consider it a learning disability. We stop therapy and wait for the rest of her claims to be denied all while panicking that we have a few hundred dollars in therapy bills that will now not apply towards our deductible. Then suddenly, claims start getting approved. I call Aetna to see what is happening and they say there was an error and therapy SHOULD be approved. I ask specifically if therapy will be covered going forward and I’m assured it will be. They even go back and apply an older claim toward our deductible and we go back to therapy. For a couple sessions everything is smooth sailing. Then the denials come back in again. I call and I’m once again assured that services should be covered and to continue therapy. So we do. After another couple sessions, we get a voicemail saying therapy is NOT covered. I call back and I’m once again assured that therapy should be approved and to continue going. Fast forward another week and more denials mixed with approvals and I call back. This time I’m told that therapy is absolutely not covered and I ask that all the sessions we booked on their word that they would be covered should apply towards the deductible as we wouldn’t have schedule them if we weren’t told they would be approved. I submit a level 2 review and wait with baited breath. Fast forward to today - about a month later. I get a letter informing us that they have denied all disputed claims, despite them being scheduled on their word and our only option to appeal is to take legal action. We know have almost $700 in therapy bills, not applied towards and deductible. TL/DR: Insurance in America is a scam. Aetna doesn’t stand by their word. Having neurodiverse child is expensive and we cannot afford to get her the services she needs and deserves.

  • Dear Aetna finally got my card after 8 months still waiting to see if any doctor my area will take this insurance and since most don't I'm probably going to die without knowing exactly what I have. I was originally misdiagnosed when I had a problem. It is pretty bad when the doctor from Aetna tells you no matter what your issue is oh you have a cold take this allergy medicine sorry that doesn't fix everything

  • What ever you do DO NOT waste your money with the company. They use practices that should be considered theft by deception. They denied my clam because of terminology used by the hospital I was in not because I was never in the hospital.

  • When you find yourself in need of some peace and perspective, reminding yourself of the things you’re grateful for can sometimes do the trick. Tag someone you’re thankful to have in your life.

  • Omg I’m jacking so hard. Saw a surgeon to fix my crooked hot dog aka sausage aka hard drive well my claim was denied from my the insurance. They said it was cosmetic wtf so pissing crooked is cosmetic oh no it’s medical. I’m always that guy that goes to a public bathroom that can’t aim straight for the urinal I always piss on the side or the wall getting piss on my leather shoes and pants. I can’t even where a gstring or speedo because my hot dog is crooked. Thank u insurance

  • Aetna Ins. The rudest staff. I called to find out why a med was covered and the only answer I could get was it's not in the formulary . No reason why. They suggested an alt med which I informed them I can not take. Still denied with no other reason than it is not on the formulary. Bottom line.. Aetna could care less and only cares about P&L. If you are looking for insurance, I would look elsewhere.

  • 95% of us say mental health is important, yet only 26% prioritize it. Here’s why you should.

  • Shame on you Aetna! I've seen many posts about your refusal to pay on cancer treatments..

  • Facebook, I come to you with an open heart tonight hoping that for a moment together we can make a difference for a Good Man. My Dads cancer is currently progressing pretty fast and after months of fighting with Aetna Insurance they are continuing to refuse to pay for his treatment. My mother has paid for insurance through Teacher Retirement services for 30 years through Aetna. My fathers Oncologist from MD Anderson has requested that he be put on a combination Opdivo + Yervoy treatment regimen. However his request was denied by a family physician working for Aetna. Yes Aetna pays regular doctors to over rule Cancer Specialist when you need a cancer drug. Aetna has refused to cover his other medicines/procedures to this point and we have been able to get around it by enrolling Dad in clinical trials. He is no longer illegible so for the first time that we truly need Aetna to help pay for a drug for Dad they have let us down. There are similar stories on Aetna Facebook. They try to hide these post but if you snoop a little you can find hundreds of people Aetna is trying to silence. We all know Insurance in this country is bad but these guys at Aetna are one of a kind. Our hope is that we can get enough shares that Aetna would rather pay for the medicine than deal with the bad PR. Continue to Pray for Dad! HIS NAME IS MICHAEL CRAIG JONES from SHELBYVILLE, TX. Plz Share Email Put in Newspaper! #Aetna #Insurance #Burrhead

  • Aetna, I'm writing again to tell you that we are still having contracting issues. I have submitted a credentialing request for a provider via your website (as instructed) on 1/25/18. I have called 9 times for status updates over the last 8 months. We finally received and signed a contract on 8/17/18 via docusign and was told this would be updated in your claims systems in 30 calendar days. Today, I called to follow up and was on the phone for over an hour and 20 minutes with your customer service team. They have no record of this contract or signature, but DO have record of the multiple service requests, escalations, and reviews requested. The supervisor I spoke with suggested I try to "send a fax" to get credentialing in place and then said the "state side escalation team" would call me in 24-48 hours REF 4030436278. I've been down this road before and no one calls me back. I have 4 additional providers awaiting credentialing and contracting. Please help me find resolution for your ongoing contracting problems.