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  • Thank you so much Aetna for covering a yearly physical, but not a yearly check up for my vagina.

  • Even their own "preferred" providers are increasingly unwilling to accept their coverage. And after a dozen emails to my dentist asking for them to jump through another hoop, still denied because even after a properly submitted claim form, triples of the xrays, and copies of bank receipts, they've managed to come up with yet another form. So, after 3 months of weekly calls and emails playing claims adjuster for free, I'm going to lose 10 root canals and crown preps and as I'm immunocompromised, probably die from the ensuing infection. God help you if Aetna is truly your only option. Your life may well depend on your ability to get coverage elsewhere or get dental care in another country.

  • I have a special needs son and coverage for therapy under my plan which of course Aetna denied. But before denying they actually paid claims out to us! Then they say “oh sorry we messed up it’s actually denied you owe us money back.” Well NOW after we have a written letter from AETNA approving the appeal (and using an outside third party advocate paid for by my spouse’s employer, mind you) they have the audacity to send the supposed overpayment to collections! Now I am getting harassed by a company called PRS Recovery for amounts Aetna now says to me they approved!! And of course no one on the phone at Aetna knows anything I get the “oh we have to look into this, we’ll call you back”. After HOURS on the phone over MONTHS still no help to fix a problem AETNA created!! How dare you AETNA! Your game is either to delay delay delay and hope I go away, or hide information from your employees so they can’t help members to coverage to which they are entitled. Either way you should be ashamed! I hope potential members see this and go away before they ever sign up for Aetna coverage!

  • https://www.facebook.com/440728379373363/posts/2071143592998492/?sfnsn=xwmo

  • This ins co has dumped my sister after she was ad.itted to a facility to get rehab after 30 days this ins co dumped her I'm her sister Judy Gunter and I know she's had this ins co for many years so she has paid into this co a long time I cant believe they can legally do this heaven help us if this is what we have to look forward to when we grow old shame on them I love my sister and it hurts

  • Our family made the switch from Kaiser to Aetna recently. My son has a Rx for Clindamysin which is a topic solution for acne. The Rx is now $70 for a small bottle. Is there a comparable product someone could recommend?

  • Aetna is getting a bad review from me. This insurance basically denies everything you need help for. Barely and doctors or specialists or certain meds are accepted by this insurance. I have contacted Aetna numerous times and no response from case management or answers or problems getting resolved by this insurance. I dont reccomend this insurance to noone. I will be canceling my insurance with Aetna if problems or responses are not resolved by an actual voice over the phone. Wish I never had this insurance!

  • Absolutely ridiculous!! I have been dealing w/tryingtoget to see my Dr.n Get the auth since Feb9!Aetna claims they received my previous records and showed I went to Drs On Jan 1.. REALLY?!? New Years day!!!!! I dont think so, Just another tactic to deny !! I will be appealing 😡😡😡😡😡

  • Trying to get information of any kind from Aetna is a complete waste of time! This is the most frustrating company I have ever seen. I think they "hide" behind the difficulty in communicating with them

  • Based on ratings, I switched my Medicare Advantage coverage from UHC to Aetna Coventry. While I haven't had any issues with the health coverage so far (only doctor's office visits) the Caremark coverage AND website are unbelievable nightmares. I had to choose a username that was different than I used when I had group insurance at a previous job. Caremark said talk to Aetna and Aetna said talk to Caremark. Caremark smartphone apps and its mobile site are not enabled for Medicare Advantage users. (I can use the desktop site on my phone by fooling the website.) The Caremark pharma coverage does not agree with the Aetna Coventry website. Last week, I received a letter that claimed that one of my meds was not covered even though it was shipped. Customer service had no idea why. Also, the turn around time to fill my prescriptions for the mail order pharmacy is longer than OptumRX. My insurance broker told me that beginning this year I can switch to another plan. Goodbye Aetna-Coventry-Caremark.

  • Ever since my company switched to Aetna for medical insurance I have had nothing but problems...at this point I'm not even sure if I can blame Aetna or Walmart pharmacy because they are both blaming each other and no one will help me get this figured out... It seems like on my days off all I am doing is calling the insurance company and spending four hours on the phone with them like I did today... Call Aetna this morning and they tried to get ahold of Walmart pharmacy and cannot so suggest I go in there that was two hours on the phone so then I go into Walmart and spend an hour at the Walmart pharmacy with them talking to Aetna on the phone and I'm told to call Aetna... Call Aetna back and they call Walmart pharmacy and talk to the pharmacy manager and try to get this straightened out for me another 2 hours...Walmart pharmacy manager calls me back and said she can't help me unless I get something written from Aetna another hour.... Call Aetna back they send me to the website to get the explanation of benefits about my pharmacy claims and it doesn't show what I need... Another hour on the phone....Is it time for me just to forget my $300 or do I keep on fighting?

  • You guys are disgusting. Denying a feeding device since I am unable to feed myself. I’m going to every newspaper and news station around. If I don’t advocate for my disability no one will.

  • Aetna has denied my surgery that I had scheduled for this coming Monday.. I am in unending pain. So much pain I am grinding my teeth and now my jaw hurts.. Aetna is horrible to deny my surgery. There is a good chance it would of improve my life but sadly I won’t get that.. I won’t be keeping Aetna my next open enrollment at work. No wonder there are Facebook pages called “Aetna sucks”

  • Practicing self-compassion led Cory to revamp her lifestyle and lose over 100 pounds. Her example inspires us. 🏆

  • I’d like to thank you, the insurance company I pay, for hiring eviCore, a third party, to make decisions about my health needs. After 20 years I am counting down the months until we can switch insurance companies. Disgusting.

  • WARNING anyone interested in purchasing Aetna Medicare Rx to COMPLETELY RESEARCH BEFORE PURCHASING. I am TOTALLY DISSATISFIED and medications I was assured were covered are now NOT COVERED as advertised!!! I would NOT PURCHASE THIS PRODUCT AGAIN 😡

  • Thanks for covering a whopping 13% of my biopsy. Gotta make sure your CEO gets at least 59 MILLION again this year, right?

  • Does a determination come from a peer to peer review? Asking because Member Services doesn't seem to know. I feel like I'm being bounced around and wasting my time while my child suffers. If there is anything beyond a DR visit it seems to be denied. Why is this?

  • Member services is a joke and I get nowhere with them. I thought they were there to support the members but they clearly don't.

  • Dear Sir/Madam, I am Aetna member since almost last 3 years and I have been working with your customer care about payment issues which I made online at Aetna site and it didn't reach to my service provider. It's been almost 2 months and still it is not addressed. I am getting bills from the provider for the services which I already paid on Aetna payment site. I have already submitted proofs of payment on the site, claims and bills from the provider. After going through all the hassles and multiple exchange of emails and working with different customer care agent, the issue is still not resolved. I am not sure where did the payments go and why it didn't reach my service provider. But I am really disappointed with the inability of your customer support to resolve my issue since last 2 months. This is very inconvenient and horrible experience. I am not sure whether I should rely on your agents to resolve the issue or consult a legal help here. Please advise. Thanks, Nitesh

  • One secret to health? Going to the doctor before you get sick.

  • Stop calling me!!!!!!

  • I changed jobs back in July and the company I now work for has Aetna Meritan. I never even heard of that "bottom feeder" level. I must say it is the worst insurance I have ever had in my life. I am a diabetic and I also suffer from chronic migraines. Having an episode as I write this. I cant even go to work because my headache are so severe. First of all I pay almost 600 per month for family and the deductible is 3000 for the year. So of course it is time to get my shots and or cost 1700. This crap is crazy. What am I supposed to do? Another issue is that I also need my diabetes medicine to survive and the insurance refuses to approve a 30 day supply. I am forced to get 90 days because it is a maintenance medication and it is 700 or 800. I dont care how much HSA I cant it is not upfront so how can I afford this and pay my bills etc. It seems like my paycheck just goes to pay for health insurance that I cant even get out of. I can get more help with no insurance. That is so sad that tax payers that to pay all this money for insurance and get crappy coverage.

  • Do the right thing, AETNA. Take care of him.